The alarm acknowledgement procedure allows users to acknowledge real-time ALARM notifications for monitored assets. This process helps track who is responding to an alarm and keeps other users informed of ongoing investigations.

Step-by-Step Process

Step 1: Alarm Notification

When an asset enters an ALARM state (e.g., temperature out of range for a set period), all subscribed users receive a notification via email and/or SMS. This message includes a link to the specific alarm on a specific location/site.

Step 2: Accessing the Alarm

Upon clicking the link, users are taken directly to the real-time temperature graph of the affected asset, allowing them to assess the current situation and up-to-date information.

Step 3: Acknowledge Button Appears

At the bottom of the graph, a blue “Acknowledge” button will appear only if the asset is in an active ALARM state (not in "stable", "safe", or "warning" states).

Step 4: Acknowledgement Triggers Two Actions:

Action A: A notification is sent to all other subscribed users (who have notifications enabled) informing them that a specific user is investigating the alarm.

Action B: The user’s name and timestamp are recorded in the incident log, providing traceability.

Purpose & Benefits:

• Provides real-time accountability and documentation of who is investigating an alarm.
• Helps managers monitor the time between acknowledgement and resolution (e.g., moving food, calling service, restoring safe conditions).
• Notifies other users that the alarm is being actively handled.